Welcome to the latest issue of the Position Logic newsletter. As always, we're here to help you and your business succeed by providing practical information, advice, tips, and techniques so your business can grow and stay competitive. Keeping that in mind, sit back and enjoy this issue as we impart our many years of GPS, LBS, AVL and ASP.NET experience and knowledge onto you!
As you’ll recall from last month, we introduced a new practical guide series showing how GPS tracking software can be used in specific tracking scenarios. We hope you’ll enjoy this new series and find the guides a useful resource for your LBS provider business. The guides will feature new information each month on business case studies, specific platform features and use, realized benefits, and GPS software and hardware requirements.
Continuing with our new format this month, I’ll present a new practical guide on GPS tracking software for security tracking applications.
Practical Guide Series
GPS Tracking Software and Security Tracking
Security Monitoring Industry
The security and asset monitoring industry provides many great opportunities for expanding your GPS service provider business and exciting things lie ahead for those with the knowledge, training, and technology necessary to provide such a service. In this month’s guide, I’ll outline the necessary features to look for in a GPS tracking platform when using it for security tracking applications, as well as tips for using it in such scenarios. This includes scenarios that involve tracking and monitoring both individuals and assets (valuable cargo, containers, etc.).
To provide a reliable security monitoring service to your clients, you need to start with the right GPS tracking platform, one that is feature rich and provides the services and security necessary for this type of tracking application. In addition, you need to become well versed with your GPS tracking platform and know the best practices behind using it.
With the Position Logic platform, you can take control of any security tracking situation and provide many features and benefits to your security clients. In the sections that follow, we’ll look in detail at the specific features you’ll want to provide them and the benefits they’ll realize from this.
Platform Features and Use
For security tracking applications, your GPS tracking platform should support the following features:
- Remote asset monitoring of individuals, VIPs, executives, personnel, lone workers, containers and precious cargo
- Large volumes of assets
- Similar asset grouping
- Active alert system with very detailed exceptions
- Historical archives of past alert instances
- Detailed information related to the handling of each company's past alerts
- Geo or spatial fence alerts
- Address geocoding and routing
- Detailed reporting module for better analysis of your customers' data in easy-to-read reports
Your GPS tracking platform should allow easy remote monitoring of assets, whether they are individuals, such as executives, VIPs, lone workers, personnel or inanimate objects, such as containers or cargo. Not only will you need support for the remote monitoring of these assets, but you’ll often need to handle very large volumes of these assets. This can be a challenge in many security tracking scenarios. Another thing you should be aware of is the grouping of like assets, such as personnel with personnel or like cargo with like cargo, in order to make the tracking and monitoring of these assets easier. Your tracking software must support this feature as well, especially when dealing with large numbers of assets of different types.
The alert system is perhaps the most important feature in a security tracking application. Examples of alert types you’ll most commonly use in security tracking include panic button alerts (signifies something is wrong), geo or spatial fence alerts (both entering and leaving), speeding alerts (sudden acceleration or sudden stop), hardware alerts (such as high/low temperature, low battery, vibration) and odd hour of operations alerts (unauthorized use of vehicles). You will find all of this and more in the Position Logic alert module.
Historical alerts are also useful in security tracking as your clients may want to view the alert history for a particular asset. The report module should support historical alert reporting and indicate the monitors who handled a company’s past alerts as well as what actions were taken in response to the alerts. All of this information should be readily viewable in a report.
Geocoding and routing features are also required in most security tracking scenarios. For example, you will need geocoding to determine the exact location of an asset in case resources need to be dispatched to its location in the event a panic alert is received. You will also need routing to determine the fastest route to the asset’s location. The Position Logic tracking screen provides both geocoding and routing tools.
In order to provide the best insight into a client’s security service, a full reporting module is necessary. You’ll want a reporting module that makes it easy to set up and run reports and that provides data in a clear, easy-to-read format. In the Position Logic platform, the most commonly used reports for security tracking applications include Alerts, Fleet Hours Worked, Speed Violation, Hardware Events, and Start and Stop reports.
By providing the above features, your security clients will realize many benefits from your service, such as:
- Security Monitoring Centers
- Fast, reliable service
- Safety, security and peace of mind
- Saved money on software, hardware, personnel and training
One of the major benefits you’ll provide to clients with your security service is the benefit of a security monitoring center. In a security monitoring center, a group or team of individuals, called "Monitors," interact with the security tracking application and respond to alerts in real time as they are generated. The received alerts are color coded and ranked according to their color, with each color based on a level of urgency and time when it is generated. Each alert level will have its own set of protocols or instructions for handling and responding to the alert.
By providing the benefit of a security monitoring center, you’ll provide the additional benefits of speed, reliability, security, safety and saved money. For the latter, your clients will realize saved costs by not having to purchase the required hardware and software and hire the additional personnel necessary to man such an operation. It is much easier and cost efficient for them to outsource this service to your company and not have to worry about the additional overhead and training that is required.
Software and Hardware Requirements
For security and asset monitoring applications, you need to be aware of the special hardware and software that is required. For software, you should purchase an LBS platform with native support for security tracking applications. It should support SMS communication, ping-on-demand, and two-way communication between the tracking device and platform. It should also be device independent to allow for easy integration of almost any GPS tracking device.
For hardware, you will need GPS tracking devices with features designed for personal tracking and stolen vehicle recovery. If you are providing a personal tracking service, you should use smaller tracking devices with panic buttons. This is also required for lone worker monitoring. Devices that support email, internet and voice should also be considered. For stolen vehicle recovery applications, an Automatic Vehicle Locator (AVL) and fuel cut-off are important features that you’ll need.