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Home » GPS Tracking Blog & Software News » Improving response time
December 03, 2014

Improving response time


One of the ways businesses that operate fleets can increase their revenue is by completing more jobs in a day. Speedy responses to service requests are critical to a fleet's success. The faster responses lead to more satisfied customers (especially those calling for emergency assistance) and provide the opportunity to accept and complete more jobs per day (achieving greater revenue).

These two improvements can be incredibly valuable to a fleet business, which is why fleet managers will be on the lookout for opportunities to shorten response times and get more jobs done in a day. That's where you come in. As an independent GPS tracking entrepreneur, your business will be able to serve these fleets by offering them services that will help them earn more revenue and make their customers happier.

Achieving the fastest response times requires the business to implement efficient procedures for their dispatchers to follow. But it also requires technological assistance to squeeze the most efficiency out of each day. Experienced dispatchers can be very familiar with their territory, but even the savviest dispatchers will have a difficult time competing with the advanced route optimization features provided in a robust GPS solution. GPS route optimization can also help determine which technician is best suited for each assignment based on what other jobs they have that day, where they are located at the moment when needed, and what skills and equipment they have available.

There are several ways GPS tracking can help improve response time. If you already run a GPS tracking business, you can use some of these points to help sell the service to your prospects.

Reach the nearest available tech

When dispatchers are scheduling drivers to take jobs, they should be looking for the nearest available tech. This means they have to know who the nearest available tech is. GPS tracking lets them know who is closest. It also helps them to see who will be available and when, as well as who has the skills and equipment best to complete the task.

Better directions

Drivers can reach their destinations faster when they know the best routes to get there. The automated routing can help drivers who are not familiar with an area get where they need to go. GPS routing can give drivers turn-by-turn directions. This means they will not need to spend time looking up how to get to the job site on a map or ask for directions. It also means drivers can take the most direct routes from one job to the next.

Smart re-routing

Things don't always go according to plan for fleet managers. Schedules change, customers cancel appointments, drivers call in sick. You can help fleet managers take advantage of cancellations by giving them the tools to reschedule their available technicians as quickly as possible.

Don't cross drive

Part of coming up with good job assignments and routes is avoiding cross driving. A driver going to the west side of town from the east side of town should never cross paths with a driver from the east side of town going to the west side of town. Smart routing with GPS tracking can help avoid those types of inefficiencies.

Keep vehicles on the road

Another way GPS tracking helps with response times is by keeping vehicles on the road. Vehicle down time hurts the business' ability to respond to customer requests. By keeping track of preventative maintenance care on the vehicles, the fleet manager is able to keep his drivers on the road and doing their jobs.

If you're thinking about starting a GPS tracking business, sign up for a free demo of the Position Logic platform to learn more about how you can build a business helping fleet managers make their operations more efficient.